Free deliveries and returns, catwalks for every product, style advice, sizing help and one of the biggest catalogues of products on the Internet. There are 4,000 new styles per week! But unlike many online retailers who stock alternative brands, ASOS stocks 44 per cent of its own product too, with 66 per cent of styles being unique to the company. They sell 850 brands and have warehouses in the UK, US and Europe, meaning they can ship to you wherever you are in the world – and that’s within a matter of days.
Not charging for returns or delivery was fundamental to the increase in customer acceptance. More people started to use and trust ASOS and this led to more trust in online shopping, encouraging more shoppers to become online purchasers. So the online selling space has a lot to thank ASOS for. It has thrived in its wake and the fashion retail space has never been the same since its launch. Thus, ASOS is definitely one of the biggest retail game-changers of the 21st century.
Reasons I love to shop online
1. Free returns – buy both sizes just in case and send back the one that doesn’t fit.
2. You never need to leave your house – pyjamas and a coffee in bed, scrolling through a website, is far more relaxing for me than pushing my way through Oxford Street on a Saturday afternoon.
3. Everything is under one roof – if you physically shopped through the rails of every store you can find on ASOS, Net-A-Porter or even Selfridges online, it would take you hours to walk from door to door and shop to shop. Don’t get me wrong, I do love to physically shop too, when I’m in the mood, but I’m a converted online shopper through and through.
4. Style advice and ideas – that shirt that you love in the store, it doesn’t come with any style advice unless you saw it on a mannequin. Online, the retailer’s stylist and merchandisers will have styled it up for you, and hopefully provided links to every other product you can see the model wearing.
3 (#ulink_06ba9831-a42a-5fbb-9542-0d87bc2311fb)
June 2000
Net-A-Porter rides the dotcom boom (#ulink_06ba9831-a42a-5fbb-9542-0d87bc2311fb)
Natalie Massenet hit the launch button on her revolutionary new idea. What if the population would like to buy luxury fashion online, from a curated selection of the best premium items in the market? Everyone in the industry had advised her against it. After all, it was only six years since the first item ever was sold online, and for Natalie, everything was riding on this idea being a success. What if no one wanted to spend thousands of pounds on handbags they had never seen in person? And what if the consumer wanted to go into the store to spend their hard-earned salary, rather than trusting an online website? Those questions among hundreds more could have halted Natalie in her tracks and stopped her from publishing the magazine-style shopping website for designer fashion, Net-A-Porter. She could have lost everything from investing in an idea that may have immediately flopped. But who knew that this venture would lead to 9.5 million orders made in 2017? Without a physical store to show off the products, or a changing room for customers to try them on, selling luxury fashion to an online consumer was risky business. But her gut instinct paid off, and Net-A-Porter is now one of the top 50 online-only retailers in the world. Luxury fashion was online and here to stay.
Natalie Massenet (Matthew Lloyd/Bloomberg via Getty Images)
Net-A-Porter started a trend. It showed the luxury world what could be done and how it could be a success. In its wake, the majority of luxury brands around the world began developing their own online stores. And it wasn’t just brands that followed – many companies were also looking to follow in Natalie’s footsteps. Mytheresa went online in 2006, Matches Fashion and Farfetch in 2007, Selfridges developed their e-commerce site in 2010 and Monnier Frères in 2011.
Luckily for other entrepreneurs with big ideas, there have been a number of success stories similar to Net-A-Porter. Pure-play retailers have a great advantage in terms of reduced costs on logistics and physical-store overheads, but they also benefit from their exclusivity. Miss it once and it’s gone forever. Thus, there are now a multitude of hugely successful, online-only retailers.
My favourite online success stories
Black Milk Clothing
Black Milk Clothing launched in 2009 selling colourful, unique leggings to the Australian consumer, swiftly becoming global and building a cult-like following. What started in the founders’ kitchen turned into a multi-million-dollar brand with millions of followers and a tribe of loyal customers. And they did it all with zero advertising budget. Word of mouth was all they needed; that, and a global distribution network, a product that was unique in the market and a cool social-media strategy.
Boohoo and Missguided
Boohoo and Missguided are further success stories from the North of England, both developing into huge online retailers with 2.5 million-plus Instagram followers and a foot firmly placed in the high-street retail market. It’s not surprising that in 2016 Missguided made £206 million in profits, while Boohoo made £294 million. And luckily for Boohoo, with such staggering profits they were also able to acquire the huge, yet recently bankrupt, American fashion brand Nasty Gal for £20 million.
Revolve Clothing
Revolve Clothing launched in 2003 in the hope of inspiring women with their youthful, Coachella-vibe clothing. Something fresh in a stale market. The brand exploded over the following years, creating an image that isn’t in any way replicable. They had a unique vision, took early advantage of the growing influence of bloggers and instagrammers (content-creators) and invested time in girls who would become unofficial ambassadors of the brand. Being part of the Revolve ‘family’ is cool and idolised, as their strategy involves lavish trips to the Hamptons, Mexico and the Turks and Caicos islands, and, of course, holding their own festival at Coachella. I can vouch for the trips being just as incredible as they look on social media. They set their goals and didn’t let up.
Triangl bikinis
Triangl bikinis started in 2012 and now turns over $45 million annually. It succeeded in a relatively unexplored marketplace with beautiful and affordable swimwear that broke the mould. And luckily, it garnered the attention of the likes of Miley Cyrus and Kendall Jenner, leading to a push in sales and a widespread frenzy to buy into the cool Australian brand. It now has over 2.8 million Instagram followers and is one of the most distinguishable swimwear brands in the world.
4 (#ulink_c32820e1-7e4a-58b3-9c54-4f7502a75c7c)
April 2001
Luxury for the masses (#ulink_c32820e1-7e4a-58b3-9c54-4f7502a75c7c)
Whether or not you like to buy your new designer handbag from a boutique, you technically no longer have to. Chanel is one of the only stores to hold out entirely when it comes to selling anything online, and the company apparently doesn’t have any plans to change that any time soon. But every other brand, from Aquazzura to Zuhair Murad, stocks most, if not all, of their latest collections somewhere online. The iconic French luxury house of Hermès was surprisingly ahead of the market in April 2001 when they became one of the first luxury brands to launch their own e-commerce site. While back then it was perfumes and small leather goods that you could grab online, after a website refresh and a new strategy in 2017, the heritage brand now stocks almost everything that you can buy in their boutiques – apart from the famous Birkin and Kelly bags, which they will happily help you fall in love with instore.
(@harrison)
I understand why some may prefer to purchase their latest luxuries online. Shopping in designer stores can often be an intimidating experience. Even when I know I have money to spend, there are times when the eyes of the security guard(s), shop assistants and store manager just feel like they’re burning through your not-brushed-this-morning hair. When I was at university, my friends and I would feel out of place going into the Manchester Selfridges store, because we were students and didn’t have Gucci hanging off our arms.
It’s a big factor for a lot of people. Have you ever felt put off buying an item of clothing or an accessory from a store, because you were on your own and didn’t want to venture inside for fear of feeling uncomfortable? I’m sure there would be a show of hands. So many times, my other half, Alex, and I have wandered around luxury houses that I was intending to buy from, and a security guard has followed us because Alex – covered in tattoos, no hair and often in a band T-shirt – doesn’t look like a typical designer-brand wearer. Stereotyping at its best.
While Hermès was an early online adopter, the majority of luxury houses only started to move online in around 2012, ultimately making luxury fashion easier to access. A reason, I think, why so many were staying offline as long as they could. Accessibility often equals affordability, and that’s not what these stores were selling. Luxury items are supposed to come with an experience, an expectation and a high-quality display. How could the audience obtain those things via an image on a website? But the audience wanted it, and the retailers knew they needed to keep up with the consumer’s demand to shop anywhere and at any time.
The service from the majority of these sites is impeccable. I’ve bought online from Gucci, Dior, Max Mara, Stuart Weitzman and Self-Portrait and my purchases have all been perfectly wrapped and delivered for that perfect luxury, at-home experience. No shopping assistants or awkward glances included.
I adore shopping in luxury boutiques – Dior on Bond Street in London is my favourite store in the world. The interiors, the staff and the layout are just wonderful. But luxury buying has increased dramatically in the past six years or so due to the availability and ease with which you can purchase a pair of £600 shoes and have them delivered to your doorstep. And we will undoubtedly reach a point where everything, even that Hermès Birkin, can be customised, personalised and ordered from your couch at home.
(@inthefrow)
(@harrison)
Luxury shopping FAQs
As a blogger with a lust for luxury fashion and beauty, I often get asked about tips for buying and wearing designer accessories and clothing. So this is what I often reply to the top three FAQs:
How should I mix luxury and high street?
Buying an entire wardrobe of designer is not at all necessary. Great, if you have the disposable income, but not possible for probably 95 per cent of the world. Plus, you’ll be forever worrying about how best to wash everything you wear. Who has time for that when you just want to throw a white wash in the machine? My favourite way to wear designer clothing is to buy items that you know you will use extensively, that won’t need washing every time you wear them and can really enhance your look. For me, this includes bags, shoes and outerwear. The perfect dress I’d add in here too. So blend in your high street pieces: an amazing pair of trousers from ASOS, Topshop or All Saints, throw on a beautiful blouse from Reiss or Whistles and then layer over your new luxury jacket, add that designer bag to your arm and slip into those new designer heels. It’s my favourite way to enhance my whole look.
What is it worth spending your money on if you can only afford one luxury item?
If you’re looking to buy your first designer item, opt for a bag. It’s something you can wear every day, and if you choose the right colour, it will go with everything you own. I would usually suggest a robust, textured leather, black luxury handbag for the first item you invest in, as you can’t go wrong. It won’t pick up dirt easily, it won’t scratch significantly, it will match all of your outfits and you can wear it in any season. Either that or a navy or tan, depending on the colour tones you often wear.
(@inthefrow)
If you’re not a bag person, go for a pair of shoes. A pair that is appropriate for a lot of weather conditions and won’t ruin in the rain if you’re caught out without an umbrella. So stay away from suede and choose something in a slightly darker colour if you’re spending a lot of money. But if neither shoes nor bags are your thing then I’d suggest a coat. That coat you’ll always wear and get so much use out of. I have a navy Gucci wool coat that I couldn’t be without and it’s seen me through a number of seasons. I also own a few Balmain blazers, including a beautiful white tweed, which add a confident vibe to any outfit and go with pretty much anything in my wardrobe. And then I have a Burberry trench coat that works well in any weather. They’re bigger investments, but you’ll keep them in your collection forever, and probably hand them down later.
What’s your favourite luxury item you’ve ever bought?
This is a difficult question to answer, as I have only regretted one or two items I’ve ever bought. I have a Max Mara camel coat that has become a wardrobe staple. When I was younger, I would always look up to the women I saw strutting around in the most sophisticated camel coats, belted at the waist with the collar popped, and I dreamed of a day when I would own one. When that day came and I walked away with the coat of my dreams, I’d never loved an item of clothing more in my life. In my opinion, everyone, male or female, should have a camel coat in their collection.
(@harrison)
5 (#ulink_914edbe6-fee8-5eb0-aabe-964873d7f705)
June 2005
Global connections for the smallest brands (#ulink_914edbe6-fee8-5eb0-aabe-964873d7f705)
I have found so many incredible, independent brands on my various shopping binges. I often scan the new-in sections of my favourite online department stores to see what’s on their rails, and by doing so, I’ve spotted items I adore from brands I’ve never heard of. Net-A-Porter, LuisaViaRoma, Selfridges, Matches or Mytheresa; I’ll hold up my hands and say that I scour these sites weekly to search for items to fall in love with. I’ve found beautiful jewellery brands, cool sportswear collections, stunning accessories retailers and even the most established of brands that had somehow previously bypassed my radar. And I don’t think I’m alone here. Without these huge online stockists, a lot of brands wouldn’t be given the recognition they deserve. It’s hard to be acknowledged when the market is saturated with messages and you’re not able to shout loud enough. While these sites may take a sizeable cut from the product sales and awareness that they enable, that percentage is probably worth it for brands that otherwise would have to rely on their physical or online store for word of mouth.
